Return of Goods
The item you ordered doesn’t suit you? No problem, ordered items can be returned within a 14 calendar day period from the delivery date. In the case of a partial delivery, the delivery period is extended until you have received all the ordered items.
Returned items must be returned in full, in their original packaging, accompanied by the delivery slip provided with the goods. The item can be returned provided it has only been tried on, as it would be in a store, and that said item is complete and intact. It must not have been used or worn and must not have suffered any damage. The official Keep Rock Insane label must be sealed to the product, and the sealing clip must not be damaged.
If upon receipt of the goods any of these conditions are not met, we may redefine the value of the returned merchandise and apply a partial refund.
Return address:
Keep Rock Insane
Rue Nicole 14
2035 Corcelles
Switzerland
e-mail: Info@keep-rock-insane.com
The costs associated with returning goods are not covered by KRI. If KRI were to incur costs associated with a return of goods, these will be deducted from the refund you are entitled to.
Once your package has reached us and been processed, you will receive a confirmation via email, and the purchase amount will be automatically refunded to you.
Please keep the duly dated postal receipt (proof of your return). This proof of return must be kept until you receive the email confirming that your return has been processed.
We refund your returned goods based on the payment method you chose to pay for your order.
In case of loss or theft of the package during the return of the merchandise, the refund for your items can only be made upon presentation of this document.
Cancellation of an order
For technical reasons, we are unable to process any order cancellations. In such cases, please refuse the delivery. After receiving the package, an email will be sent to you confirming the processing of your merchandise return, and the purchase amount will be automatically refunded to you.
We refund your returned goods based on the payment method you chose to pay for your order.
Return of merchandise if your purchase was made with a gift card
In case of complete or partial return of your order, the value of the returned merchandise is credited to your customer account in the form of credit.
For any further information, please refer to our General Terms and Conditions.
Feel free to contact us if you have any questions.
e-mail: Info@keep-rock-insane.com